Online Sales, Service, And Privacy Policy

Payments

We accept VISA, MasterCard, and Discover directly for phone, email orders and in store purchases. Secure online payments can also be made through our website and PayPal account. We will gladly accept personal checks but there may be a shipment delay while the check clears our bank. At this time, we cannot process international shipments via our shopping cart, so please contact us directly.

To wire money directly to our bank, contact us for bank info.  Contact Us »

Shipping and Terms

We ship all orders within 3 business days of cleared payment. The prices listed on our website do not include shipping charges or any applicable taxes, duties, or custom fees. All out-of-state shipments are tax-free though we do recommend you look into your individual state’s tax codes to determine any tax liabilities.

Ear Craft Music has been shipping instruments around the world nearly 40 years. Your item will be expertly packed and shipped via FedEx, UPS, or US Post, depending on the destination and level of service. If you have a preferred method not listed here, please let us know and we’ll do our best to accommodate.

Returns – 48 Hour Approval

Upon receiving your item, please inspect it to insure that the condition of the instrument is as described in your communication with us. Please contact us immediately via phone or email if you find any damage to the item.

If you decide to return the instrument, you must notify us via phone or email within 48 hours of delivery. We’ll instruct you on how to make the return. Please pack the instrument in the same manner in which it was received, using all supplied packing materials. Unless instructed otherwise, you must ship the instrument using the same service in which it was delivered (Next day, Ground etc.) and insure it for its full value within four (4) business days.  Once the instrument arrives, and provided it arrives in the condition in which it left our shop, will issue a refund for the full purchase price less a 5% restocking fee for all credit card returns. This fee covers any and all charges we’ve incurred in processing the transaction. All shipping charges will be the responsibility of the customer. Items that are considered “As-Is,”“Special Order,” or “Consignment” cannot be returned or exchanged unless determined to be defective by Ear Craft Music.

Privacy Policy

At Ear Craft Music we are committed to protecting the privacy of our customers and users of our website located www.earcraftmusic.com (the “Site”). This privacy policy (“Privacy Policy”) gives you details of our privacy practices, including: (a) what types of information we collect about you; (b) how the information will be used; (c) to whom we disclose the information; and (d) how we safeguard the information. We may modify this Privacy Policy from time to time and will provide notice of any major changes by posting notice on the Site.

Your Consent

By providing personal information and/or non-personal information to us through the Site, our stores or through our customer service department in connection with our Site, you are agreeing to let Musician’s Friend collect and use your information as described in the Privacy Policy.

What Information Do We Collect and Why?

Registration and Payment Information:

We may ask you to provide us with personal information on a voluntary basis in certain areas of the Site, and you will be required to provide personal information when you make purchases on the Site. The kinds of personal information that we may request may include your name, address, email address, telephone number, fax number, credit card information (“Personal Information”) and information about your interests in and use of various products, programs, and services. All such information will be treated in accordance with the terms of this Privacy Policy.

Use of Information From Third Parties:

Ear Craft Music may use consumer information obtained from third party providers for a variety of purposes, including improving the accuracy of our customer database, to increase our understanding of our customer database, to increase our understanding of our customers, to identify potential new customers and to better tailor our advertising to our customers.

How Else Does Ear Craft Music Use Information That It Collects from the Site?

As well as using information about you for the specific purposes set out above, we may also use information about visitors to the Site to monitor consumer interest in our range of products and services, to troubleshoot problems that may arise on our Site, to protect against fraud or other criminal activity on our Site and other websites, to customize your user experience on the Site, to notify you of product or service offerings that we think may be of interest to you, to inform you about special promotions, and to assist us in tailoring our product lines, our services, and the content of the Site to our online visitors’ needs by collecting information about their preferences through tracking patterns of page-viewing on the Site. To assist in this, at certain times, we create a profile relating to you in order to show you the content that we think you might be interested in and to display the content according to your preferences. We may share information to third parties for the purposes of printing, processing, or distributing marketing efforts related to Ear Craft Music promotions. We will never sell your information to another company.

Ear Craft Music may disclose information about individual users to third parties who provide services to Ear Craft Music and who agree to maintain the confidentiality of such information in accordance with this Privacy Policy. These third parties provide a variety of services to Ear Craft, including, without limitation, fulfilling product orders, managing or hosting the Site, helping create new content and promotions for the Site, and sending or coordinating the sending of marketing communications to users who have consented to receive such materials. In situations where you have supplied your information in connection with a question or request for information about a product or service offered by one of our business partners, we may also send the information you have supplied to the business partners that offer such products or services.

From time to time, Ear Craft Music may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. In addition, we may share certain personal information when we believe that doing so is reasonably necessary to protect the rights, property and safety of our company and/or others. Ear Craft Music may also share personally identifiable information with controlling entities, entities it controls, and those under common control. Finally, Ear Craft Music may transfer personal information to participating companies in the event of a corporate sale, merger, acquisition, dissolution or similar event.

Your Rights

You can correct factual errors in your Personal Information by sending us a request that credibly shows any error. If you wish to access, update or correct your Personal Information that we collect online, please contact us by mail at the address shown in the Contact Us section on this site. To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections.

Opt Out:

From time to time, Ear Craft Music may notify you by email of special promotions, changes to our Site, new product lines or products or service offerings that we think may be of special interest to you. If you decide you no longer want to receive emails notifying you of this information, follow the instructions in each promotional message.

Mailing List:

Ear Craft Music may occasionally share its mailing list or a part of its mailing list business partners as part of marketing efforts. If you do not want your name and address shared with other organizations, or do not wish to receive our mailings, please contact us at (603)749-3138.

Please note that requested changes to the Mailing List may take up to ten (10) days to take effect, particularly if we are removing your name from our postal mailings.

To prevent unauthorized access, maintain data accuracy and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We use these procedures to better safeguard your information.

Our security and privacy policies are periodically reviewed and enhanced as required and only authorized individuals are permitted access to the information that you provide to us. We take physical, technical and administrative measures to safeguard against unauthorized disclosures of Personal Information, however; we cannot guarantee that these measures will prevent breaches of the integrity and security of our network and systems, or that Personal Information will never be accessed or acquired by unauthorized persons, notwithstanding the safeguards we have in place.

You hereby acknowledge that Ear Craft Music is not responsible for any intercepted information sent via the Internet, and you hereby release us from any and all claims arising out of or related to the use of intercepted information in any unauthorized manner.

The Site provides links to various websites operated by third parties including, but not limited to, third party sites that display the Ear Craft Music trademarks. This Privacy Policy does not apply to third party websites that are accessible through the Ear Craft Music site. When you click on one of these links, you will be transferred out of our website and connected to the website of the organization or company that maintains that website. Even if an affiliation exists between our Site and a third party website, we exercise no control over linked sites. Each of these linked sites maintains its own independent privacy and data collection policies and procedures. We encourage you to read the privacy policies of those other websites to learn how they collect, use, share and secure your information before providing any personal information.

Terms and Modifications to Privacy Policy

By using the Site, you agree to the terms of our Privacy Policy. If you do not agree with these terms, you should not use the Site. Ear Craft Music may modify this Privacy Policy at any time. If a material change is made to this Privacy Policy and/or the way we use our users’ personal identifiable information, then we will post notice of that change on the first page of this Privacy Policy. You are responsible for reviewing this Privacy Policy periodically to ensure that you are aware of any changes to it. Your continued use of the Site constitutes your consent to any changes to this Privacy Policy.

Collection of Children’s Personal Information

Ear Craft Music is committed to protecting the privacy of children. The Site is not directed at children under the age of 13, and Ear Craft Music does not collect or maintain personal information online from children we know are under the age of 13. Should a child who we know is under 13 send personal information to us, we will use that information only to respond directly to that child (or a parent or guardian) to inform him or her that we must have parental consent before receiving his or her personal information.

How to Contact

If you have any questions or concerns about this Privacy Policy and/or if you want to exercise any of the rights that you are given under this Privacy Policy, please contact us by mail at:

Ear Craft Music

432 Central Ave

Dover, NH 03820

(603) 749-3138

earcraft@earcraftmusic.com

 

If you communicate with us, we may retain this correspondence to improve our products, services, and the Site, and for other disclosed purposes. We may use information you provide to us in order to send you updates, such as notifications of changes to the terms of our services or important information about our services and products.

Comments are closed.